Frequently Asked
Question
General & Account
Payment
Promotions & Discounts
Returns & Exchanges
Shipping & Delivery
Product FAQ
General & Account
- To ensure you are receiving our emails:
check your spam folder, and if you find our emails in the folder, mark the email as “Not spam” - if you are using Gmail, check your Promotions Tab, move the email to the Primary Tab and do this for all future conversations
You want to add hello@singaporelite.com to your email contact as well to increase the deliverability.
What are the benefits of creating an account ?
By creating an account, you will be able to:
- Checkout faster by saving your addresses in your Address Book
- View your order status and history under My Orders
- Save your favourite items with your Wishlist
- Receive the Latest News on Promotions, New Arrivals and Exclusives deals.
- Accumulate SmartPoints which can be used to offset your next purchase
Create or access your account here.
How can I edit/update my billing and shipping address ?
Please sign in to your account and click on ‘Address Book’ from your account overview. You will be able to edit/update your billing and shipping addresses in your Address Book and save them for your future orders.
How do I reset/change my password ?
Please sign in to your account and click on ‘My Account‘ and go to ‘Account Details’. You will be able to edit/update your particulars.
*Unfortunately, usernames cannot be changed.
Do I need an account to shop ?
Yes, signing up an account with us helps speed up the checkout process and allows you to keep track of your orders. You may sign up for an account before shopping or create your account before you check out at the shopping bag page.
How do I create an account or login my account ?
To create an account, simply click on ‘Register’ and fill in your Username, Email and Password. A registration confirmation will be emailed to you, after verifying your email; you can proceed to fill in your particulars.
To login, click on ‘Login’ and enter your username and password.
Payment
Stripe is a payment processing platform that allows customers to make payment to our bank account by way of credit or debit card transactions. Stripe payments are secure as credit card data entered is never sent to our servers by sent directly to Stripe for payment processing.
Do note that we have no retail outlet and sells online only. It is not possible to walk-in to purchase.
Will SmartCameraSG store my payment information ?
SmartCameraSG does not store any customer’s credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to Stripe or PayPal, our payment gateway providers.
What forms of payment can I use ? Bank transfer, Paylah!, PayNow, Credit Card?
We accept payment via Bank Transfer, PayNow, Paylah, MasterCard, Visa, and Stripe.
Please do help us by paying with bank transfer, PayNOW or paylah because we can verify faster and send out the goods via couriers FASTER with bank records.
We appreciate Singapore customers to use the following payments
- Bank transfer to DBS Current Account 0720229975. Any Singapore SGD bank account (DBS, POSB, UOB, OCBC, Maybank, Citibank, HSBC, Standard Chartered Bank, Bank of China, CIMB, etc) transfer of funds to our bank account to us is FREE and without additional fees. Our DBS Current Account 0720229975 is under SINGAPORE LITE.
- PayNOW to UEN 53411920D
- Paylah! via our QR code too.
This QR code can be used for PayNOW using your bank app.
I received an error when placing my order, what should I do ?
Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to hello@Singaporelite.com for further assistance.
Yes you may cancel your order. You can login to your account and head to Orders, choose the order that you wish to cancel, and there will be an option for you to do so. However, please take note that only orders that have not been shipped out can be cancelled. If you have already made payment via Stripe for your order, please contact us via email or live chat and do not submit dispute with Stripe as it will trigger a review and that will remove the option of us refunding to you directly.
Unfortunately, we are unable to amend an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode or delivery mode. If the order has not yet been shipped, please cancel and place a new order.
How do I check my order status ?
To check on your order status, sign in to your account and click on ‘My Orders’ under ‘My Account’. Your order status is reflected next to your order number. OR once you have received the shipment confirmation email, you may track your shipment with the tracking number indicated via the online tracking system of the designated courier company.
How can I view my order information and history ?
To view on your order information and history, sign in to your account and click on ‘My Orders’ under ‘My Account’. Click on the ‘View’ button that corresponds to your order number.
If you have opted for guest checkout, you may view your order information via the confirmation email sent to you. Please contact us at hellp@SingaporeLite.com for further assistance.
How will I know that my order has been received by SmartCameraSG ?
After you place your order, you will receive a confirmation email from hello@SingaporeLite.com within 15 minutes to inform you that your order has been received. If you do not receive a confirmation email after 15 minutes (please ensure that the email is not sent to your junk folder), this means that we have not received your order and no payment has been received by SmartCameraSG.com . You are then required to place a new order.
Alternatively, to check if your order has been placed, sign in to your account and click on ‘My Orders’ under ‘My Account’. Please contact us at hello@SingaporeLite.com for further assistance.
To place an order, simply:
- Sign in to your account
- Shop for the items you are interested in
- Add the items to your Shopping Cart
- Proceed to checkout
- Enter your billing and shipping addresses
- Select payment mode
- Review and confirm your order
- Make your payment
- You will receive an email confirmation
Promotions & Discounts
My promo code is not working, what should I do ?
Please check that the promo code is still valid and not out of date, and refer to the Terms & Conditions set out in the Promotions page. If you require further assistance, please contact us at hello@SingaporeLite.com.sg
Can I use more than one promo code on my order ?
Note that only one promo code can be used per order.
What are the types of promotions ?
On some occasions, we might introduce special promotions on the website, with a limited time offer or while stocks last basis. We might also issue special promo codes and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.
Promotion types can be but not limited to:
- percentage discount off selected product(s)/category(s)
- percentage discount off cart
- fixed discount off selected product(s)/category(s)
- fixed discount off cart
- SmartPoints multiplier
- Buy X get X free
- Buy X get X% off
SmartPoints are value issued to your account and can be used as payment to offset purchases. SmartPoints can only be used at SmartCameraSG.com
Every $1 spending will be converted to 1 point, 1 point rewarded = $0.01
E.g. X purchased $100, X will be rewarded with 100 points which is $1
On occasion we may issue a point multiplier discount, where you get awarded with additional points for the same purchase.
Returns & Exchanges
Can I request for an exchange ?
We do accept exchange within 14 days of purchase. However, please ensure that the item is in its original and unused condition. Customers who wish to exchange items would have to send them back to us either via registered postage. More details on our Return/Exchange Policy and Process can be found here.
*Do note that if customer opts for exchange via registered postage, both postage fees would be bear by customer.
We do accept returns within 14 days of purchase. However, please ensure that the item is in its original and unused condition. Customers who wish to return items would have to send them back to us at their own cost and upon receiving the items; we will issue a coupon code of the refund value. More details on our Return policy and process can be found here.
*Do note that all returns must be sent back to us within 5 working days after return authorization given.
Shipping & Delivery
All prices listed on our site are in SGD, and auto-converted to your home currency from SGD. The bank that has issued your card determines the exact exchange rate that you will pay, but in general, it will match very closely with the going exchange rates.
For deliveries in Singapore, the local sales tax (GST of 7%) is automatically applied to your order in accordance with Singapore tax regulations. You are not required to pay for any additional costs. There will not be hidden costs billed upon delivery.
For international deliveries, Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from our courier, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to our courier. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
95% of overseas shipments are no issue. Do note that we are a Singapore business and do not know the customs and culture of every other country. We hope you can understand we are unable to compensate if goods are delayed, taxed, confiscated, or lost due to laws, regulations or corruption. We can only send out smoothly from our side, and we are unable to manage another country’s delivery.
I have yet to receive my package, what should I do ?
If you did not receive your package after the expected delivery date, kindly track your order to check on the shipment. Please contact us at hello@SinagporeLite.com for further assistance.
What happens if I entered an incorrect delivery address ?
If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field (e.g. Austria vs. Australia). To remove an out-dated or incorrect address from your account, please sign in to your account and click on ‘Addresses’, and edit/update your addresses in your Address Book.
How much are the shipping rates ?
Delivery and processing fees are calculated based on the weight of your desired product(s). The shipping fee will be calculated once you add the product(s) to cart. *SmartCameraSG offers free local shipping in Singapore for purchases over S$80.
Product FAQ
If you require assistance please send an email containing details and any applicable pictures or videos of your issue to: support@massagegunsg.com. We’ll respond within one business day.
For issues that are unable to be resolved remotely, our service team may ship you parts for replacement free of charge of orders that are still in warranty, We offer a net cost for replacement outside of warranty.
Turn on the switch at the bottom and press start before placing it on the body, adjust the speed (force) to the finest mode suited for yourself.
These percussion guns can be used before, during and after exercise in different ways: 2-3 minutes before training, 10-15 seconds during exercise at breaks or 20 minutes after playing sports to treat sore muscles.
How long should I use a massage gun ?
– Shoulder muscles: 15-20s x 3
– Chest muscles: 30s
– Back Muscles: 30-1min x 3
– Gluteus Maximus: 30-1min x 4
– Leg Muscles: 20-30s x 3
– Calf Muscles: 30s x 3
– Ball Head: Large Muscle Groups like Arms, Back, Hips etc
– Bullet Head: For Joints, Deep Tissue, Palm and Trigger Points
– Flat Head: All Whole Body Muscle relaxation
– Fork Head: For Neck, Spine and Achilles tendon